Delivery & Shipping

We offer worldwide shipping on our products, however, please note that taxes may vary depending on your country's tax laws. Therefore, customers will be responsible for any applicable taxes or customs duties that may be applied to their order based on their local tax laws. Any duties or taxes incurred on the shipment will be the sole responsibility of the customer and we will not be responsible for any delays caused due to tax or duty payments.
We will not be responsible for any refunds or delays caused due to disputes over tax or duties payments.

Any objection to these charges must be brought up with the courier company directly and Airam Atelier is excluded from this dispute.

Orders are processed from Monday to Saturday during working hours processed the next working day (not including public holidays). When your order has left our warehouse, you will be updated throughout its journey. Please use the tracking link provided in the shipping email for the most up to date status of your order. Shipping times differ by destination.

We offer a bespoke express solution with DHL, for further information email us on: connect@airamatelier.com

Unfortunately, we are sorry to inform you that we do not ship to the below countries:

• Crimea Region (Russia or Ukrainian zip codes between 95000 and 98690)
• Democratic Republic of Congo,
• Iran
• Iraq
• Libya
• North Korea
• Russian Federation, Somalia

The courier will normally reattempt delivery within 48hrs, however, to avoid any delays we recommend contacting DHL here to reschedule the delivery at your earliest convenience to avoid the parcel being returned to us.

Please be aware that once a parcel is returned to our warehouse, we will be unable to reship your order back to you.

We are pleased to confirm that we offer worldwide shipping!*

*Please note that we are unable to deliver to some countries and we apologize for any inconvenience caused. We are currently unable to deliver to the countries below:

Crimea Region (Russia or Ukrainian zip codes between 95000 and 98690), Democratic Republic of Congo, Syria, Iran, Iraq, Libya, North Korea, Russian Federation, Somalia, Sudan

We ship all of our orders from the United Arab Emirates, where our warehouse is based.

We currently offer express shipping for all international orders.

Unfortunately, we are unable to redirect orders to a different address once they have been shipped.

We are currently unable to ship to PO Box and APO addresses.  

Occasionally couriers will require additional information such as a passport copy, or an updated contact number before they can make a delivery.

Please respond to a courier as soon as possible, to avoid your order being returned back to us. Please note that we cannot reship orders that have been returned to our warehouse. If your order is returned to us, please let us know so we can make sure your refund is processed accordingly. Please see our returns policy here for further information.