Payment Methods

What are the available payment methods?

You can use any of the payment methods below to place an order:

Master Card, Visa Card, Mada Card.

When do you charge the credit card?

When you are placing your order and click on the pay now button the transaction will automatically be deducted from your bank account.

What currencies can I use to pay?

We currently offer payments only in AED currency.

We are looking to expand our currency options in the future!

My payment failed, but I was still charged. What should I do?

If your payment failed but you were still charged, it may be that your bank has taken the funds as a pre-authorization and the money will bounce back to your account.

As we don't have visibility of this, we recommend contacting your bank directly if the funds don't bounce back.

If you are still having issues, please provide the following information so we can assist you further:

- Email address that was used for the attempted purchase
- Order amount
- Time and date for the attempted order
- Last four digits of the card used for the attempted purchase

Email us on: connect@airamatelier.com

My payment was declined. What should I do?

If your payment was declined we recommend that you check the following:

- Check that your card's details (such as the security code, billing address, expiry date etc.) match what you've entered into our system.
- Check whether your card has expired
- Try using another card

If you are still having issues placing an order, we recommend contacting your bank directly as they may have another reason to decline or block the payment. Your bank won't share this information with us, so we will be unable to tell you why the payment has been declined.